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OUR
POLICIES

Have questions?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

TERMS

OF

USE.

This Website is provided solely to assist customers with a great travel experience via service providers (flight, accommodation, tour operators, transportation, etc), and booking tours and accommodation worldwide and for no other purposes. The terms “we”, “us”, “our” and “Ladybug Travel” refers to a sole trader company registered as Nali Concepts in the Republic of Trinidad and Tobago that trades as Ladybug Travel, which operates the Website www.ladybugconcepts.com. The term “you” refers to the
individual or client visiting this Website and/or contributing content on this Website.


This Website is offered to you on the condition of your acceptance without modification of any/all the terms, conditions, and notices set forth below (collectively, the “Agreement”). By accessing or using this Website in any manner, you agree to be bound by the Privacy Policy as well as the Terms of Use set forth below. 

 

Please read the Agreement carefully, as it contains information concerning your legal rights and limitations on these rights. If you do not accept all of these terms and conditions, please do not use this Website.


We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will publish the date that revisions were last made to the Agreement at the bottom of this page, and any revisions will take effect upon posting. Be sure to return to this page periodically to review the most current version of the Agreement.

PRODUCTS AND BOOKING RESERVATIONS.

By booking a reservation for a service through the Website, you acknowledge that you accept the practices described in our Privacy Policy and this Agreement. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into this Agreement, use this Website, book the Service and that all information you supply is true and accurate. You further agree that you will use the booking functionality of this Website to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her Ladybug Travel account terminated.


Ladybug Travel is not a travel agency and does not own transportation services, accommodations, tours, excursions or other travel experiences. Although Ladybug Travel displays information about travel experiences offered by third-party suppliers and facilitates reservations those suppliers, such actions do not in any way imply, suggest, or constitute Ladybug Travel’s sponsorship or approval of third-party suppliers, or any affiliation between Ladybug Travel and third-party suppliers. Although Ladybug Travel members may rate and review particular travel experiences based on their own experiences, Ladybug Travel does not endorse or recommend the products or services of any third-party suppliers. You agree that Ladybug Travel is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.


If you book a reservation for a travel experience through the Website, you agree to review and be bound by the supplier’s terms and conditions and any other rules or policies related to the supplier’s travel experience. Your interactions with third-party suppliers are at your own risk. Ladybug Travel will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.

CANCELLATION & REFUND POLICY.

Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Product features and/or requirements. As a result, Ladybug Travel reserves the right to cancel, change or substitute any service, tour, ticket or product that you have booked at this Website, at any time, for any reason. In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a refund based on the cancellation/refund policy of the service provider. Notwithstanding the above, when we are informed in advance by our suppliers and/or service providers of a significant change to a booking and/or to a tour,
experience, product, accommodation or event, Ladybug Travel will make every reasonable effort to notify you - the client, in order to amend or re-issue the booking where feasible.


Unless specifically stated for a tour, experience, accommodation, flight or any other purchase on this website, the following cancellation and refund policy via the service provider will apply:

  • Cancellations made before 72 hours prior to the event incur a 40% processing fee.

  • Cancellations made between 72 to 48 hours prior to the event incur a 50% fee.

  • Cancellations made less than 48 hours prior to the event incur the full fee.

SUBMISSION
OF REVIEWS
.

By submitting a review, you certify that the review is based on your own experience and is your genuine opinion of the destination, hotel, tour or event and that you have no personal or business relationship with the destination owner, hotel owner, tour operator or event organizer, and have not been offered any incentive or payment originating from the destination owner, hotel owner, tour operator or event organizer to write this review. Further, you certify that you are not affiliated or related to a competitor that might bias your review. I understand that Ladybug Travel has a zero-tolerance policy on fake reviews and reserves the right to unpublish, hide, remove or delete any review submitted at its own discretion.

WARRANTY

DISCLAIMER.

We try to provide helpful and accurate information on the Website, but we make no endorsement, representation or warranty of any kind about any information, services or recommendations made available through Ladybug Travel. We are not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through Ladybug Travel. If you rely on any information provided by or through Ladybug Travel, you do so solely at your own risk.

FURTHER
INFORMATION
.

If you have any questions about the Terms of Use, you may email us at travel@ladybugconcepts.com.

Updated: 1 January 2020

PRIVACY 
POLICY
.

This Privacy Policy governs the manner in which destinationtnt.com (a website owned and operated by Ladybug Travel) collects, uses, maintains and discloses information collected from users (each, a “User”) of the ladybugconcepts.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Ladybug Travel through the website www.ladybugtravel.com.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use such information in the following ways:

  • To respond to any communication that you send to us.

  • To personalize the user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To improve our website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  •  To administer a contest, promotion, survey or other site feature.

  • To quickly process your transactions.

  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.


All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

  • Help remember and process the items in the shopping cart.

  • Understand and save user’s preferences for future visits.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.


If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

How can you opt-out, remove or modify information you have provided to us?

You can request to have your information removed by clicking on the Contact Us/Live Chat button on this or the home page.
Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record-keeping purposes.

Third Party Disclosures

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Transfer of Your Personal Information

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Your Personal Information

We do not sell any of your personal data.  To be able to provide our services to you and to operate our business, we share data with third parties from the following categories:

  • Third parties are involved in the processing of purchases, e.g. payment service providers and order fulfillment service providers.

  • Third parties which provide professional services to us, e.g. website hosting providers.

  • Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

How long We Retain of Your Personal Information

We will retain your data for no longer than necessary for the purposes set out in this Privacy Policy.  The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), to resolve disputes, and enforce our legal agreements and policies, the existence of your consent or our legitimate interests as a business.

  • Purchases– When you purchase from us, we retain that information for a period of six years following the end of the financial year during which you purchased it from us. It is our legal obligation to keep these records for tax purposes.

  •  Inquiries – Unless you provide consent for future contact during your inquiry, we will keep your information for as long as is required to respond and complete your inquiry, and for a further 12 months, before deleting your information.

  • User Accounts – You may sign up for a website user account as part of your purchase or to receive enhanced personalized services. The user account information will be retained for a period of 10 years from your last renewal date in order to verify your account status and recent history or to allow you to re-instate your account.

Information Regarding Your Data Protection Rights Under
General Data Protection Regulation (GDPR)

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

 

  • We need to perform a contract with you, such as when you create a Policy with us

  • You have given us permission to do so 

  • The processing is in our legitimate interests and it’s not overridden by your rights

  • For payment processing purposes

  • To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

  • The right to be informed – this means we must inform you how we are going to use your personal data. We do this through this privacy policy and by informing you how your data will be used each time we collect it.
     

  • The right of access – you have the right to access your personal data (e.g. data that is about you) that we hold. This is called a subject access request. We must respond to your request within one month. To request access to your data, please email travel@ladybugconcepts.com It is very helpful if you tell us what of your personal data you are seeking.
     

  • The right to rectification– if you think the data we hold on you is incorrect, tell us so we can put it right. You can do this by contacting us.
     

  • The right to erasure – you have the right to request that we delete your data. We will do so, provided that we do not have a compelling reason for keeping it. To request this, please email travel@ladybugconcepts.com
     

  • The right to restrict processing– you can change your communication preferences (therefore restricting how we communicate with you) by contacting us. There are also certain other circumstances in which you can suppress the processing of your personal data. To request this, please email travel@ladybugconcepts.com
     

  • The right to data portability– you can obtain and reuse your personal data for your own purposes across different services. To request this, please email travel@ladybugconcepts.com.
     

  • The right to object– you have the right to object to: 

    • a) Direct marketing from the Caribbean Telecommunications Union or from third parties we have shared your data with for direct marketing purposes. You can opt-out of direct marketing anytime by contacting us. There will also be instructions on how to unsubscribe included in any direct marketing message that we send to you.

    •  b) Any processing where our lawful basis is the legitimate interest (see above). If you would like to formally object to any of our legitimate interest processing, please email travel@ladybugconcepts.com
       

Please note that we may ask you to verify your identity before responding to such requests. 

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third parties have access to
your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

  • For more information on the privacy practices of Google, please visit the Google Privacy &  Terms web page: http://www.google.com/intl/en/policies/privacy/
     

Payments processors
We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. PayPal). 


We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards
set by PCI-DSS as managed by the PCI Security Standards Council.

Advertising
Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personally identifiable information” and does NOT track personal
information about you, such as your name, email address, physical address, etc. You may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us.
 
This document was last updated on 1 Jan 2020